Privacy Policy

Claytouch Privacy Policy

At Claytouch, we respect your privacy and deeply value the trust you place in us. This Privacy Policy outlines the personal information we collect, the methods we use to collect it, how we use this information, the options you have regarding your data, and the ways you can contact us about our privacy practices. It also explains the steps we take to protect the information we collect.

Important: Claytouch does not sell or rent any personal data to third parties.

1. Information We Collect

We may gather personal information from you in various ways, including when you subscribe to our newsletter, make a purchase, register on our site, participate in giveaways, or complete diagnostic forms. Specifically, we collect:

  • Identity and Contact Details: Name, birthday, phone number, email address, billing and delivery addresses, tax identification number, purchase history, customer service interactions, favorite products, skin type, and any other data you provide voluntarily.
  • Transaction Information: Data related to payments, such as bank name, card type, partial card numbers, or associated account details, depending on your payment method.
  • Technical Information: IP address, browser type, version, time zone, language, operating system, and platform details collected during your visits to our website.
  • Marketing Preferences: Information about your marketing and communication preferences.
  • Social Profiles: Publicly available information on your social media profiles.

2. Information You Provide

You may voluntarily share information with us, such as when participating in promotions or purchasing from our website or social media. This can include your name, gender, phone number, email, date of birth, address, tax number, purchase history, preferences, skin concerns, and any content you share, such as photos, reviews, or comments.

3. How We Use Your Information

We use your information to:

  • Tailor our communication to your preferences.
  • Recommend products and services aligned with your interests.
  • Maintain purchase records and address customer service queries.
  • Send special event invitations, promotional offers, and product updates.
  • Process payments, invoices, and delivery.

We may also use the information for additional purposes, clearly specified at the time of collection.

4. Cookies, Web Beacons, and Analytics

To enhance your shopping experience, Claytouch uses technologies like cookies, web beacons, and analytics tools (e.g., Google Analytics). These help us personalize your experience by remembering your preferences and browsing history.

How cookies benefit you:

  • Remembering language and currency settings.
  • Displaying products added to your cart during previous sessions.
  • Suggesting relevant content based on browsing behavior.

You can manage your cookie preferences through your browser settings. Opting out may limit some functionalities on our website.

5. Newsletters and Text Messaging

By subscribing to our newsletter or providing your phone number, you agree to receive occasional updates about our promotions, product launches, and beauty tips.

  • Text Alerts: Up to 4 messages per month, free of charge.
  • Newsletters: Sent approximately twice a week, featuring exclusive offers, articles, and updates.

You can unsubscribe from either service at any time by emailing us at .

6. Data Sharing

While Claytouch does not sell or rent your information, we share data with essential service providers to facilitate operations:

  • Payment processors, shipping carriers, and distributors.
  • Marketing agencies and hosting services.
  • Tax authorities for invoicing purposes.

We may also disclose information as required by law or to prevent fraud or illegal activities.

7. Protecting Your Information

We implement robust security measures, including SSL encryption for payment data, to safeguard your personal information. While no system is entirely infallible, we continuously update our security protocols to minimize risks.

8. Data Retention

We retain your data as long as necessary to provide our services or as legally required. Even after account deletion, we may retain certain data to prevent fraud, comply with legal obligations, or enforce our terms.

9. Withdrawing Consent

You can withdraw your consent for data processing or opt out of specific uses by contacting us at . Please note that withdrawing consent may limit your access to some services.

10. Reviewing and Updating Your Data

You have the right to review, correct, or delete your personal information, subject to applicable laws. Requests can be made by emailing .

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page and, when necessary, communicated via email. We encourage you to review this page regularly for updates.

For questions or concerns, please contact us at .